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UCCX 9.0.2 set agent to "Ready" after initial login

Kleid Gjataj
Level 1
Level 1

I am trying to get agents to go "Ready" automatically after login.

I tried to do a workflow macro in "Agent Managment Workflow" - Start-Up but it doesn't seem to work.

[DELAY] 17000

[APPLICATION:AGENT_DESKTOP=NOT READY - CISCO AGENT DESKTOP]

[CONTROL] W

Any other ideas?

-KG

2 Replies 2

Ravi Shankar Pandit
Cisco Employee
Cisco Employee

Hi KG,

I personally think that its not good design . but you can check the document for autologout

http://www.cisco.com/c/en/us/support/docs/voice-unified-communications/unified-contact-center-express/112113-cda-logout-00.html

This document is for autologout agent in specified time . you can make agent ready just after login

if you select event as login . I have tested and verified this in Lab .

Regards

Ravi

I don't have a Login event. I only have Startup,Ready, NotReady and Shutdown.

Is this a licensing issue? Do I need Premium licenses?