I am trying to get agents to go "Ready" automatically after login.
I tried to do a workflow macro in "Agent Managment Workflow" - Start-Up but it doesn't seem to work.
[APPLICATION:AGENT_DESKTOP=NOT READY - CISCO AGENT DESKTOP]
Any other ideas?
I personally think that its not good design . but you can check the document for autologout
This document is for autologout agent in specified time . you can make agent ready just after login
if you select event as login . I have tested and verified this in Lab .
I don't have a Login event. I only have Startup,Ready, NotReady and Shutdown.
Is this a licensing issue? Do I need Premium licenses?
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