Some time ago we upgraded an UCCX 8.6 to 9.0, installing the ciscouccx.refresh_upgrade_v1.2.cop and everything went well.
Now we want to upgrade that UCCX 9.0.2 to 10.6.1, and I see that we need to install the ciscouccx.refresh_upgrade_v1.9.cop for this, however when we do it, we get an error message saying that it is already installed. If we try to do the upgrade without this it returns an error message saying that it needs the patch first.
I haven't tried yet but i suppose that building a new UCCX and restoring a previous backup will also install the v.1.2 patch and I will be at the same point, so the only solution that I see is installing a new UCCX 10.6.1 server and configuring it by hand...
Any ideas would be very appreciated. Thanks in advance
You can run show version active command to check if it is really installed there or not. If it does not show up there, then it means at some point you may have tried to install it but it did not get through properly and hence now does not allow you to install it again either.
building a new UCCX and restoring a previous backup will also install the v.1.2 patch and I will be at the same point
The above should really not be a problem since you installed v1.2 RU cop file in order to upgrade from 8.x to 9.0(2) and now in order to upgrade from 9.0(2) to 10.6(1) you need v1.9 RU cop file. I am also curious to know if you are upgrading from 9.0(2) base version or 9.0(2) SU2 or 9.0(2) SU3. As per compatibility matrix, you can upgrade only from 9.0(2) SU2 or SU3. Refer below
Thank you for your answer, actually when you install the patch version 1.2, it is installed in the inactive partition (8.6) and in the active partition (9.0), it is actually shown with the show software command as you suggested.
We are upgrading to 9.0(2)SU3, but we already have found a way to solve this problem:
We made a switch version to version 8.6, then with the 9.0 version inactive, we could install the patch version 1.9 without errors. Once installed, we migrated the server from 8.6 to 10.5 correctly.
When we finished, we had UCCX version 8.6 in the inactive partition, and UCCX 10.5 on the active partition, and everything seems to be working fine now.
New Cisco Champion Radio release on Zero Trust for WebexListen: https://smarturl.it/CCRS8E14 Follow us: https://twitter.com/CiscoChampion Cisco introduced End to End (E2E) Encryption in 2008 as a Webex Meeting option where only the me...
Community Live- Tour of the Real-Time Monitoring Tool
(Live event - Tuesday, 20 April, 2021 at 10:00 am Pacific/ 1:00 pm Eastern / 7:00 pm Paris)
This event will have place on Tuesday 20th, April 2021 at 10:00 hrs PDT
Learn: How to configure Cloud Connected PSTN with Webex Calling
CCP Provider Name
Product Home Page Link
Webex Calling Region
Countries Supported by Provider
Free Trial Link
Contact Provider Link
FR & LU
Meet the Authors Video - Leveraging SBCs to Empower a Changing World of Collaboration
(Live event – Tuesday, 16th, 2020 at 10:00 a.m. Pacific / 1:00 p.m. Eastern / 7:00 p.m. Paris)
This event had place on Tuesday 16th, February 2020 at 10am PST ...
This event had place on Tuesday 16th, February at 9:30am PST
The need for virtual collaboration across individuals, teams, organizations, and industries has been significantly changed with the global challenges presented in 2020. The indust...