Use Case: We have an outbound agent less IVR campaign, upon positive voice detection, IVR need to play a combination of recorded prompt and a dynamic content like name of the customer using Nuance TTS - RealSpeak.
At present, when TTS Server becomes unavailable, we are handling the exception and playing a technical difficulty message to the caller. But from the caller perspective, this is little awkward as they starts to listen the half of the recorded prompt and then directly plays the technical difficulty message. Can we play back the entire concatenated prompt *if and only if* TTS server and service is available?
Is this possible to achieve?
Thanks!
-Sethu
