UCCX 9.0-Customer wants only ziptone in headset for new call to agent, no ringing on Phone. Can this be done?

[dbanning]

UCCX 9.0- My customer wants only ziptone in headset for new call to agent, no ringing on Phone.

Can this be done? I can't seem to find a way to do this natively.

[Gergely Szabo]

Hi, you can enable auto answer. This would connect the call immediately. No ziptone though.

G.
 

[dbanning]

Yes, I looked into that option. They don't want that because some agents have been known to walk away from their desk without going not ready.

Thanks for the quick response!

Dave