UCCX 9.0 during prompt menu dial extension any time

[ERNESTO_VE]

Hello.

I need dial the internal extensions in any time within the script.

Currently the call enters to the script and after welcome message there is a step "GET DIGIT STRING" so that the person that calls enter the four digits of the extension known. This step have four seconds of timeout.

Subsequent to step "GET DIGIT STRING" is located the step "MENU" with 4 choices but we is happening that when the caller dials, for example, the number 2, the system takes it as if outside within the menu and calls are crossing to other option and the call is redirected to internal extensions which starting for 2XXX.

I attach the scritp (.aef file) for analysis.

Best regards.

Ernesto González

[Anthony Holloway]

I don't have the means necessary to view you script at the moment, but I feel that I have enough information about your request to show you how I handle menus which also have a "dial at anytime" feature.

Variables

String caller_input = ""
String transfer_to = ""
String extension_operator = "2000"
String extension_sales = "2001"
String extension_support = "2002"
String extension_complaints = "2003"
String extension_compliments = "2004"
Prompt main_menu = P[main_menu.wav]
Prompt extension_dial = P[extension_dial.wav]
Prompt invalid_input = P[invalid_input.wav]
Prompt try_again = P[try_again.wav]
int menu_retry_count = 0
int menu_retry_limit = 3
int extension_length = 4
int menu_option_length = 1

Script

Start
Accept (--Triggering Contact--)
Set menu_retry_count = 0
/* I set the retry here to 0, so that single digit inputs fall to the Timeout branch the first time */
Main Menu: caller_input = Get Digit String (--Triggering Contact--, extension_dial + main_menu)
  Successful
    Main Menu Validate Input:
    /* Did the caller enter enough digits to make an extension for us to transfer to? */
    If (caller_input.length() == extension_length)
      True
        /* You might want to do some basic validation here, but I am going to blindly transfer to the number for this example */
        Set transfer_to = caller_input
        Goto Transfer Caller
      False
    /* The user didn't enter enough digits for a transfer, but maybe the pressed a single digit for a menu option */
    If (caller_input.length() == menu_option_length)
      True
        Switch (caller_input)
          Option 0 - Operator
            Main Menu Default Option:
            Set transfer_to = extension_operator
            Goto Transfer Caller
          Option 1 - Sales
            Set transfer_to = extension_sales
            Goto Transfer Caller
          Option 2 - Support
            Set transfer_to = extension_support
            Goto Transfer Caller
          Option 3 - Complaints
            Set transfer_to = extension_complaints
            Goto Transfer Caller
          Option 4 - Compliments
            Set transfer_to = extension_compliments
            Goto Transfer Caller
          Default
            Goto Main Menu Default Option
      False
    /* No valid extension, nor single menu input was given */
    Goto Main Menu Failure
  Timeout
    Goto Main Menu Validate Input
  Unsuccessful
    Main Menu Failure:
    Play Prompt (--Triggering Contact--, invalid_input)
    If (++menu_retry_count < menu_retry_limit)
      True
        Play Prompt (--Triggering Contact--, try_again)
        Goto Main Menu
      False
        Goto Main Menu Default Option
Transfer Caller:
Call Redirect (--Triggering Contact-- to transfer_to)
  Successful
    Set Contact Info (--Triggering Contact--, handled)
    End
  ...

Anthony Holloway

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[KY_]

Hi All

I want to use get digit string with menu or switch variable but i can not do that properly.

HEre is my scnerio.

iwe would like tou play welcome greating.... "if you know the extention dial it. for sales press 1 , for support press 2 , for accounts press 3.

How can I do this ? This is not working with menu variable

My extention lentgh 6 digit starting with 6

Regards