UCCX 9.0 real-time reporting

[dinesh joshi]

Hi,

I need information about UCCX 9.0 real-time reporting. What are the real time reports available on UCCX 9.0.

How to run this real time reports.

Regards,

Dinesh Joshi                  

[Aaron Harrison]

Hi

Real time stats come from two places:

Supervisor Application

Tools/Real-Time Reporting in the AppAdmin web interface

Additionally the Agents can get some very basic reports from CAD by clicking the toolbar icon, these are very limited though.

Aaron

[dinesh joshi]

Thx Aaron for your prompt response. Any idea on kind of available real-time reports.

[Aaron Harrison · Accepted solution]

Hi Dinesh

It's similar stuff to what you get in the Historical Reports - e.g. number of contacts, abandons, available agents, state of agents etc etc but counted up for that day and shown in real time. They're very basic looking tabular data type report generally, Supervisor can do some basic charts but nothing exciting and they aren't designed to be exporable.

Is there something specific you are looking for?

[dinesh joshi]

Thx Aaron.  Actually we are going to deploy UCCX 9.0 first time so trying to get information regarding real time reporting. I tried to search but could not get enough information specially on real time reporting.

[stjepo.brbora]

Hi Aaron

can Supervisor through AppAdmin interface check Real Time reports only for assigned Teams.

Stjepo