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G3261
Participant

UCCX 9.0 Scripts

just wondering if any experts can answer or suggest a solution---We currently have UCCX 9.0 running in our call center environment. We are planning to move to newer version ....

when I look under Application Management, I see many scripts status set to Enables YES!!! I am not sure if we are using these scripts ? Is there a way for sure to find out if a script is really Active or not?

What would be the best way to figure this out? Thanks

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Accepted Solutions
Anthony Holloway
Cisco Employee

I have never seen a way to tell this. Which is too bad, because it's really useful. What you might have to do is, look at each Application and see which scripts they are referencing. Then open each of those scripts, to see if there are any Subflow references.

View solution in original post

2 REPLIES 2
Anthony Holloway
Cisco Employee

I have never seen a way to tell this. Which is too bad, because it's really useful. What you might have to do is, look at each Application and see which scripts they are referencing. Then open each of those scripts, to see if there are any Subflow references.

View solution in original post

Thank you Anthony...I will try it out

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