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UCCX 9.1 Trigger Producing Blank Screen

John Aberasturi
Level 1
Level 1

I have a CCX 9.1 new install.  Everything seems to be working correctly except for the Trigger creation.  I have tried multiple systems and browsers.  When I create the Trigger, it will correctly build the CTI and DN in CCM, but the actual window I created the Trigger in goes white and I get no further feed back from it.  The Triggers do not show in the Trigger list as created either. Any ideas? Thanks. - JR

1 Reply 1

Nathan Compton
Level 4
Level 4

Try creating a new trigger with a very short name with no special characters.  I have seen this issue where UCCX didn't prompt an error when I put in an invalid name, but it would hang similar to the way you are describing.  Go really basic with the new trigger just to make sure you can build something that shows up in both places.

 

If that doesn't work, try another browser.  It has fixed more than one issue I have had with wonky webpages.