UCCX 9 - CUIC - Cannot send reports to remote location

[Rick Daoust]

I can't seem to be able to schedule reports and send them to a remote location using SFTP. I've tried various SFTP servers applications and various SFTP servers with no success. I've also noticed that I cannot backup my UCCX servers to a network location. Must I modify the configuration of the internal firewall? Has anyone experienced the issue? From the UCCX server, I can ping the SFTP server and vice versa. Any suggestions would be greatly appreciated!

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[Aaron Harrison]

Hi

You shouldn't need to make any changes to firewalls etc on UCCX.

What happens when you add the backup device to UCCX for DRF? Is it succesfully added? When you add it UCCX conencts to the server to verify it so that would rule out password/reachability issues.

If you switch to another SFTP server, re-add it to UCCX to verify those things...

Once you have DRF sorted worry about CUIC :-)

Aaron

[Rick Daoust]

I cannot add the server to the list of backup devices. However, I can ping the SFTP server from the UCCX server, but can't connect! I specify the IP address, username/password and path. I've tried front slash and backslash for path neither work. Any suggestion?

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[Aaron Harrison]

Yep - check the logs on the SFTP server side.

Aaron