UCCX 9 - Third Party Recording Software

[hamed1900]

Hi,

What is the best Cisco partner third party Software to do full Call recording for call Centre with 100 Agents which have a high Volume of Calls.

Best to be VMware supported.

Thanks,

Hamed

[Leo Salcie Tejeda · Accepted solution]

I would recommend you use Calabrio or CallCopy:

Calabrio:http://www.cameosolutions.com/index.php?page=Solutions&textsec=5

CallCopy: http://www.callcopy.com/solutions/technology/cisco/cisco-uccx

Always use certified partner.

Please rate all useful posts
Favor calificar todos las respuestas útiles.
___________________________________________
LinkedIn Profile: do.linkedin.com/in/leosalcie
MDGDP, CCNA, CCNA Voice, CCNP Voice Certified

[hamed1900]

HiLeo,

Thank you for your information.

Hamed