UCCX 9.x - UCCX automatic call recording stoped worked

[wilsonsant]

Hi Guys,

My Customer have an solution with UCCX 9.0.2.11001-24 and verified that the automátic call recording stoped worked. I didn´t found 

troubleshooting documentation about this issues. Any have idea about this? Could You help me, please

Thanks,

Wilson

[Deepak Rawat]

Check if you have space left or not for the recordings to work in the first place. By default, you only get 2.6 GB per server

show uccx recordings allowed

show uccx recordings space

If the space is full, then try purging the recording using below command and then check:

utils uccx recordings purge <Size in MB> <Cutoff Date>

Regards

Deepak

[wilsonsant]

Hi Deepak,

Thanks a lot for your contact. I requested for my Customer to do the tests. After this I will inform to you the results.

Thanks a lot,

Wilson

[wilsonsant]

Hi Deepak,

The Customer did the test and send for me the ouptu. There are not problem about disc space. Another idea about this?

Thanks,

Wilson

[Deepak Rawat]

Are they able to do live monitoring and on demand recording for the agents or not??

Regards

Deepak

[wilsonsant]

Hi Deepak,

I am sorry by delay. Recording still is not work and I still are veryfing this case with the TAC. I will inform to You when have of the answer.

Thanks,

Wilson

[wilsonsant]

Hi Deepak,

The TAC found the bug CSCul18667 and suggested upgrade to version 9.0.2SU3.

Thanks a lot for your help,

Wilson

[Deepak Rawat]

Glad that the issue had been identified Wilson and thanks for updating the forum.

Regards

Deepak