If you are running STD or ENH licensing, then you can call an external URL, which can then trigger the notification.
Set http_response = URL["http://internal_web_server/UCCX/abandon?caller_id=" + calling_number]
In that example, your web server would process the GET request, and send an email containing the caller ID.
For PRE licensing, you could do the same, or you could have UCCX send the email itself. You would configure an SMTP host under Subsystems > Email, and then you the Create Email, and Send Email steps in the script.
The key to either solution is to make use of the ContactInactiveException.
Pseudo Code:
Start
Accept
...play greeting and menus here...
Select Resource
Connected
End
Queued
On Exception ContactInactiveException Goto CIE
Label QueueLoop
...play queue messages here...
Goto QueueLoop
Label CIE
Clear Exception ContactInactiveException
Set http_response = URL["http://internal_web_server/UCCX/abandon?caller_id=" + calling_number]
End
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