Normally you should not have agents Voicemail on the ACD line. As soon as call is transferred from UCCX to some other application, UCCX don’t have any control of it and doesn’t know what happened with it.
As Konstantin said, once the call leaves UCCX and is inside of CUC, UCCX will not have any knowledge of what happend in CUC. You could however, move 80% of the voicemail function into UCCX, to include playing the greeting and capturing the recording, once the caller hangs up, then you keep the script alive, use the Place call step to call the real mailbox, and then play out the recording. You should then be able to report on this, using Custom Call Variables.
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Don't you just hate having to run RTMT in a virtual machine, well here it runs in an app for mac. I have complied a version for CUCM 14.x ( from a version I got for 11.x ) It works on older versions also. Here it is https://haffi.is/rt...
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Tour of the Real-Time Monitoring Tool
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This event will have place on Tuesday 20th, April 2021 at 10:00 hrs PDT
What is the Real-Time Monitoring Tool (RTMT) and how do I use it? In addition to an overview of the components of the tool and the interface, attendees wil...
The purpose of this document is to provide troubleshooting insight into a well-known issue for the IM&P nodes when going to the Presence Topology Page and seeing all the services as Unknown, even though they are started as shown on the ...