Normally you should not have agents Voicemail on the ACD line. As soon as call is transferred from UCCX to some other application, UCCX don’t have any control of it and doesn’t know what happened with it.
As Konstantin said, once the call leaves UCCX and is inside of CUC, UCCX will not have any knowledge of what happend in CUC. You could however, move 80% of the voicemail function into UCCX, to include playing the greeting and capturing the recording, once the caller hangs up, then you keep the script alive, use the Place call step to call the real mailbox, and then play out the recording. You should then be able to report on this, using Custom Call Variables.
IntroductionThe IssueServices Shown their status as UnknownWhat actions require to be taken?Logs required for troubleshootingWhat to expect in the logs:
The purpose of this document is to provide troubleshooting insight into a well-known iss...
New Cisco Champion Radio release on Zero Trust for WebexListen: https://smarturl.it/CCRS8E14 Follow us: https://twitter.com/CiscoChampion Cisco introduced End to End (E2E) Encryption in 2008 as a Webex Meeting option where only the me...
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Meet the Authors Video - Leveraging SBCs to Empower a Changing World of Collaboration
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