UCCX ACD

[W S H FERNANDO]

Hi

One of custome need to implement following requirement using UCCX, please tell me is this possible with UCCX

If the same incoming calls comes withing selected time period, call should be routed to same Agent who asnwered the previous call, is this possible ?

UCCX 9.0

CUCM 9.1

Regds

Sasith

[Gergely Szabo]

Hi,

yes, this is something commonly referred to as "Sticky Agent".

I can help you with that. Can you please show me your script (a screenshot would do).

G.

[W S H FERNANDO]

Hi G

Still I didn't create any scripts for this, i'm following bellow guide.

http://www.voiceie.com/cgi-bin/ultimatebb.cgi?ubb=get_topic;f=8;t=003101

If you have any sample scripts for this please share, this will be big help.

Regds

$

[Gergely Szabo]

Hi,

yes, that looks good.

(I don't usually recommend people to go and read anything there but this one seems to be an exception).

G.