UCCX active partition 100%

[David Bowen]

Our UCCX is running the Calabrio for license reasons.

We are in the process of upgrading our platform to Verint now.

We are on  UCCX 10.6.1.11002-15.

We actually run PCCE 11.6 but we have to keep this running until our new call recording platform is installed.

I restarted the vm and app last night but it didn't purge anything and now it has had 8 hours to correct itself.

Anyone got any ideas?

Host Name : MLBUCCXPUB
Date : Fri Feb 12, 2021 08:43:22
Time Zone : Eastern Standard Time (America/New_York)
Product Ver : 10.6.1.11002-15
Unified OS Version : 6.0.0.0-2
Uptime:
08:43:23 up 10:18, 1 user, load average: 0.40, 0.41, 0.37

CPU Idle: 96.73% System: 02.02% User: 01.26%
IOWAIT: 00.00% IRQ: 00.00% Soft: 00.00%

Memory Total: 16336456K
Free: 8788940K
Used: 7547516K
Cached: 3099128K
Shared: 0K
Buffers: 249104K

Total Free Used
Disk/active 37090816K 1840K 36712148K (100%)
Disk/inactive 37090880K 23693736K 13020312K (36%)
Disk/logging 150689284K 68549000K 74485720K (53%)

[james.buchanan1]

Can you post "show diskusage common" to see what folders/files might be taking most of the space? Also, there's a defect you might be hitting: https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuz95193

[Konstantin Vaksin]

You can check this one as well.

JMX logs can take full partition https://bst.cloudapps.cisco.com/bugsearch/bug/CSCuz26147

[David Bowen]

The issue is related to a BUG but the one I thought it was didnt match.

TAC eng looked around and found the one related to the below fix and Voila!

The fix was TAC going in to root to delete the log files from cd /usr/local/cm/db/informix/tmp.

This purged the active partition to 36%.

Thanks for your help everyone.