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Beginner

UCCX - Add additional extensions for monitoring only

Our Supervisor Desktop user wants us to add two Agents in order to monitor when they are on line, but doesn't want these Agents receiving Team calls. They are just in Supervisor Desktop for monitoring purposes.

Can I add Agents without using additional UCCX licenses?

Is it just a matter of setting the Agents skills to 0?

 

I appreciate your help.

Thanks!

3 REPLIES 3
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VIP Mentor

Re: UCCX - Add additional extensions for monitoring only

They will consume a license as soon as they login. Sorry, but that's how it is.
Highlighted
Beginner

Re: UCCX - Add additional extensions for monitoring only

Thanks for the response. If we decide to purchase additional licenses, how would I configure the agents so they don't receive calls? Is it just setting their skills to 0?

Thanks again - I appreciate the help.

Highlighted
VIP Mentor

Re: UCCX - Add additional extensions for monitoring only

Exactly, don't skill them or assign them to a resource group. Team assignment is fine.