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Beginner

UCCX- Adding CTI Ports

It's been a while sense I have had to do this. I need to add additional CTI Ports will this cause a server restart??

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Cisco Employee

Adding CTI ports is similar to adding IP Phones. You can just add them in Call Manager and associate them to the JTAPI user. This should not cause a server restart. You will also need to add them to a CTI port group within CRS.

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Beginner

You didn't mention the version of UCCX, however, I believe all versions starting with 4.x require that you build the CTI ports within UCCX. The UCCX server will then build them in Call Manager. I would definitely do it after hours.

I can tell you that I had a problem with "out-of-sync" ports because they had been built by out integrator on Call Manager independent of UCCX (we use 4.0(5)).

I hope this helps...

--Joe