Adding CTI ports is similar to adding IP Phones. You can just add them in Call Manager and associate them to the JTAPI user. This should not cause a server restart. You will also need to add them to a CTI port group within CRS.
You didn't mention the version of UCCX, however, I believe all versions starting with 4.x require that you build the CTI ports within UCCX. The UCCX server will then build them in Call Manager. I would definitely do it after hours.
I can tell you that I had a problem with "out-of-sync" ports because they had been built by out integrator on Call Manager independent of UCCX (we use 4.0(5)).
Hello, We have been facing issues with backup of drfcomponent.XML & Processnode.XML files to our backup servers during scheduled Backup in our CUCM 11.0 servers.We have been using Titan FTP server for Backup. I see error on backup statusERRO...
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We have a manager that's left and we want to let callers know to call the new manager at a different number, but we don't want the caller to be able to leave a message. Can a voicemail box be setup to work this way?If so, how? Thanks Kelvin
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