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UCCX- Adding CTI Ports

lmrscheff
Level 1
Level 1

It's been a while sense I have had to do this. I need to add additional CTI Ports will this cause a server restart??

2 Replies 2

Dennis Fogler
Cisco Employee
Cisco Employee

Adding CTI ports is similar to adding IP Phones. You can just add them in Call Manager and associate them to the JTAPI user. This should not cause a server restart. You will also need to add them to a CTI port group within CRS.

joepapesh
Level 1
Level 1

You didn't mention the version of UCCX, however, I believe all versions starting with 4.x require that you build the CTI ports within UCCX. The UCCX server will then build them in Call Manager. I would definitely do it after hours.

I can tell you that I had a problem with "out-of-sync" ports because they had been built by out integrator on Call Manager independent of UCCX (we use 4.0(5)).

I hope this helps...

--Joe

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