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UCCX Agent Based Predictive

j.huizinga
Level 6
Level 6

Hi

 

In a lab I am setting up an UCCX outbound Agent based predictive campaign

The contacts are uploaded and the agent goes in a reserved state and the call is made and the remote phone is ringing

But when we pickup the remote phone, the agent never gets the call

I searched but I could not find much information about Agent Based Predictive outbound configuration examples

 

Has anyone made this work correctly ?

 

Thanks

 

JH

2 Replies 2

Normaly this is a CSS issue on the CUCM

 

Try check the callrouting there.

Please rate helpful posts and if applicable mark "Accept as a Solution".
Thanks, Thomas G. J.

j.huizinga
Level 6
Level 6

Hello Thomas

Thank you for your help

I have in place all dial-peers, and I get the SIP messages UPDATE/REFER and ACCEPT, including with the correct Refer-To:

Also the CPA is correct, I get the correct status, but it seems that the CUBE doesn't even try to make a call

The remote party answers and after some seconds the line drops

 

Do you have an CUBE example for this?

 

Thank you

 

JH