cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
Announcements

255
Views
5
Helpful
2
Replies
jaheshkhan
Enthusiast

UCCX: agent cannot be ready state or logout; automatically logout

One particular agent not able to get into ready state.

It will give error as below:

"Operation error

The Operation timed out or failed. Please try again or contact the administrator

"

if tried to click logout button it will be shown in the dropdown as below:
"Unavailable from current state"

If tried to login from some other machine it will logout immedietely

 

"Your attempt to sign out failed. The system may continue to route calls to your device. Please contact the administrator.

 

or it will say you are logged from different machine kind of message.

 But nobody is trying to login at that time.

Only one agent is having issue. we tried from different PCs result for this particular agent is same.

 

What could be the reason?

2 REPLIES 2
Clifford McGlamry
Rising star

Finesse uses a number of different ports to communicate with the agent desktop.  Since the beginning of this pandemic, we've seen some weird issues with agents as many are now working from home on personal PCs over a VPN.  

 

If a VPN is involved, you may have an issue there with the security association.

This could be an issue of a software firewall.

If none of the obvious things are at issue, go pull the logs.  See:   https://community.cisco.com/t5/contact-center/finesse-logs-for-user-and-server/td-p/3065593

 

And if all else fails, delete the user account from CUCM and rebuild it/reprovision it.  

kindly note this issue is not happening in vpn.  This happen in only one user in the office LAN network. user is using thin client environment.

Create
Recognize Your Peers
Content for Community-Ad