I'm wondering if it's possible to create a CCX agent without extension mobility/device profile. In other words, I want to have the agent extension set as the primary line on the phone without having to login to the phone - it will always remain there. The agent will have to login to Finesse of course, but that will hopefully be all.
All of our existing agents have device profiles and sign into phones with extension mobility, but for this team, I'm trying to keep things as simple and bulletproof as possible (without doing FIPPA).
This discussion seems to indicate it's possible, but I haven't figured out how to do it. I've created a non-LDAP user in CM and associated the phone with it under Device Information > Controlled Devices, but can't get it to work. I always get a "Device not accessible error in Finesse".
The non-LDAP user is set as owner on the phone and Allow Control of Device from CTI is enabled.
What am I missing or is this even possible?
Solved! Go to Solution.