UCCX Agent Email...workflows possible?

[octavian.dumitrescu]

Hello,

What I want to do is:

when an agent gets an email, than I would like to somehow automatically open a case in their CRM application. Maybe http trigger with certain parameters. Something similar with voice workflows/answer event actions. Is there a way to interact with external systems at events such as email received, email sent etc?

Any ideas?

I have UCCX 8 Premium.

Thanks,

Octavian

[frzhang]

i think it's implemented in 8.5.

[frzhang]

Not implemented.