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Jonathan Schulenberg
Hall of Fame
Hall of Fame
You didn’t specify the CCX version. If you’re running a current release that is based on Finesse IPPA, ensure you’re following a modern guide.
https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/212115-Configure-and-Troubleshoot-Finesse-IP-Ph.html

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1 Reply 1

Jonathan Schulenberg
Hall of Fame
Hall of Fame
You didn’t specify the CCX version. If you’re running a current release that is based on Finesse IPPA, ensure you’re following a modern guide.
https://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/212115-Configure-and-Troubleshoot-Finesse-IP-Ph.html
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