Hi
I got UCCX agents that are members of multiple CSQ's that are setup with:
Automatic work: Enabled
Wrapup time: enabled (30 seconds)
Resource
automatic available: enabled
When i run " Agent state detail report" i can see those agents quiet often in "not ready" state for long duration with reason "wrap up timer expiry"
why it does not expire after 30 seconds even if agent don't select a code?
thanks
