UCCX Agent without IP Phone or Jabber

[mushantat]

Hi,

Is is possible to let UCCX agents login to Finesse Desktop without IP Phone or Jabber so they don't have extension related to IP phone or softphone and thier DN linked to Finesse Desktop itself and their web browser (feature such as WebRTC) , We want our Agents to answer and end calls using Finesse only.

Thanks for help

[Vaijanath Sonvane]

Hi,

It is not possible to use Cisco Finesse without Cisco Phone or Cisco Jabber. The Agent Extension needs to be associate with either Phone or Jabber or EM Device Profile.

[Anthony Holloway]

Don't forget that Agents can use any phone they want, using Extend and Connect.

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/crs/express_12_0/design/guide/uccx_b_solution-design-guide-1201/uccx_b_solution-design-guide-1201_chapter_011.html#UCCX_RF_E796A578_00