have an 11.5 UCCX deployment using Finesse.
Agents would like to
a) Answer Q call
b) Park Q Call
c) Call internal extension B and tell them call is parked for them on Park Slot X
d) Hang up on B
e) Resume Q mode
a) to d) is happening OK but not e)
When call is parked, agent still has call on hold on line and so cannot accept further Q calls.
They basically want to recieve the Q call and dump it somewhere for Internal extension B to then answer it when they become available
Any other way we can acheive this ?
