Hello everybody !
One of my customer is experimenting bad times with UCCX (version 10.0.1.10000-56).
I don't see why, but each service is restarting once by hour (minimum).
The only thing I see is in cisco syslog I collected from RTMT :
%UC_SERVICEMANAGER-2-ServiceStartFailed: %[ServiceName=Cisco Unified Serviceability][Reason=HTTP 404 Error][AppID=Cisco Service Manager][ClusterID=][NodeID=CustomerIR]: Failed to start service. App ID:Cisco Syslog Agent Cluster ID: Node ID:CustomerID
14:09:08.405 |SyslogSeverityMatchFound - The configured Syslog Alarm/message severity had matched SeverityMatch:Critical MatchedEvent:Dec 21 14:09:07 CustomerID local7 2 : 112: CustomerID.telephonie.local: Dec 21 2018 13:09:07.292 UTC : %UC_SERVICEMANAGER-2-ServiceFailed: %[ServiceName=Cisco Unified Serviceability][Reason=Service stopped abruptly][AppID=Cisco Service Manager][ClusterID=][NodeID=CustomerIR]: Service terminated. App ID:Cisco Syslog Agent Cluster ID: Node ID:CustomerID
14:09:09.411 |SyslogSeverityMatchFound - The configured Syslog Alarm/message severity had matched SeverityMatch:Critical MatchedEvent:Dec 21 14:09:07 CustomerID local7 2 : 113: CustomerID.telephonie.local: Dec 21 2018 13:09:07.292 UTC : %UC_SERVICEMANAGER-2-ServiceStartFailed: %[ServiceName=Cisco RTMT Reporter Servlet][Reason=HTTP 404 Error][AppID=Cisco Service Manager][ClusterID=][NodeID=CustomerIR]: Failed to start service. App ID:Cisco Syslog Agent Cluster ID: Node ID:CustomerID
14:09:10.417 |SyslogSeverityMatchFound - The configured Syslog Alarm/message severity had matched SeverityMatch:Critical MatchedEvent:Dec 21 14:09:07 CustomerID local7 2 : 114: CustomerID.telephonie.local: Dec 21 2018 13:09:07.292 UTC : %UC_SERVICEMANAGER-2-ServiceFailed: %[ServiceName=Cisco RTMT Reporter Servlet][Reason=Service stopped abruptly][AppID=Cisco Service Manager][ClusterID=][NodeID=CustomerIR]: Service terminated. App ID:Cisco Syslog Agent Cluster ID: Node ID:CustomerID
I have this log for several services.
Has anybody already seen that ?
Best regards
Irwin
