Can you please advice me UCCX alternative solution compatible with CUCM.
I found smilar product imagicle seem very intelligent and good.Can someone tell me alternative solution instead of UCCX.
There are other ACD/IVR vendors that are compatible with CUCM, i.e. Genesys. But without telling us a reason you are looking at alternative products it's hard to provide an option. What is the driver away from CCX? Is it cost, lack of feature (if so which feature), something else?
In my experience integrating with another vendor's ACD will not be as native as with Cisco CCX or UCCE.
Thans your suggestion but i UCCX is not good solution in my opinion.
I dont dont think so. as far as imagicle software more user friendly . UCCX script editor not.
UCCE is also good but its not about my subject right now.
If you're concerned about the complexity of the UCCX Script editor take a look at ContactView (www.contactview.com). It is a more user friendly interface for scripting for UCCX. Is that more along the lines of what you are looking for?