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UCCX and AQM voice Recording

Sonam
Level 1
Level 1

Hi,

I have uccx and aqm 11.5 deployed and working for few years now. I have extended contact center to few other organizations lately using the same servers and services from the same location. Now i want to segregate voice recording in aqm for each organization. How can i do it?

If i want to add new organization again, how can i keep voice recordings separately from previous ones.? 

 

Kindly help!!

3 Replies 3

Mike_Brezicky
Cisco Employee
Cisco Employee
Are you using the same UCCX server as well? If so, then wouldn't the native permissions split, based on UCCX teams, be enough to segment the recordings from being accessible by other teams?

Hi Mike,

Thank you so much for the respond.

Yes, i am using the same UCCX server . It will be so helpful , if you could explain me in detail.  Its not just about accessibility but want to achieve based on organization. I want to archive recordings based on organization. For now i could see all recordings( for all organizations) in same location not able to segregate. For some organization i need to keep recording for just 6 months, while some organization requires to keep for 1 year in my storage. How can i do that? Please help..

If each of your organizations is split into teams in UCCX, please check out the Recording Archive Workflows and Retention Policies. You can create multiple worklfows, with different retention policies and team assignments. Based on the QM policy, agents can replay their own recordings, and teams can only see their own team.

You as an admin would likely see all recordings though.
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