uccx and supervisor missed calls numbers in realtime

[baselzind]

I have cucm 10.5 and uccx 10.6 , can a supervisor using finesse see the agents missed calls and the actual digits of the missed call "example xxxxxxx"  in real time on his finesse webpage?

[Amer rajai Sha'er]

UCCX 12.5 have that capability, strating 12.5 cisco introudced the Agent Call History and Agent State history, both agent and supervisor can access it from finesse desktop and supervisor can access any agent on his team and check all of the details, check the attached..

Amer

[baselzind]

no i need to know about uccx10.6 specifically

[Amer rajai Sha'er · Accepted solution]

As far as i know that is not possible (at least out of the box) you could check with third-party like 2ring but 10.6 is not worth investing in since it is becoming EOL very very soon.