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UCCX: CAD Modifications

Is it possible to modify CAD reason codes for logging out. Thanks

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Re: UCCX: CAD Modifications

Cisco Unified CCX Desktop Administrator

Anthony Holloway

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Re: UCCX: CAD Modifications

Yes. You need to download the CAD Admin utility from the sever AppAdmin web interface under Plugins.

Anthony Holloway

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Beginner

Re: UCCX: CAD Modifications

Able to see below things from admin page --> Plugins.

 

Cisco Unified CCX Client Configuration tool
Cisco Unified CCX Desktop Administrator 
Cisco Unified CCX Supervisor Desktop
Cisco Unified CCX Agent Desktop

VIP Advisor

Re: UCCX: CAD Modifications

Cisco Unified CCX Desktop Administrator

Anthony Holloway

Please use the star ratings to help drive great content to the top of searches.
Beginner

Re: UCCX: CAD Modifications

Okay. Thank You

Re: UCCX: CAD Modifications

Also a PSA that CAD is end of life/support. Add an upgrade of CCX to your New Years resolution list!
https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/unified-contact-center-express/eos-eol-notice-c51-733721.html
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