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UCCX CAD

dpuranik
Level 1
Level 1

UCCX CAD -- If agent doesn't answer the call then call should go t o next agent and put that Agent "Not Ready" state. Its not happening.

4 Replies 4

Gergely Szabo
VIP Alumni
VIP Alumni

Okay, can you please tell us more? UCCE or UCCX? What version? Did it ever work? What does it do instead of transferring the call?

G.

UCCX

9.0

This is new install

Call keeps ringing on same agent phone.

Chris Deren
Hall of Fame
Hall of Fame

Under System parameters what is "Agent State after Ring No Answer" set to?

Chris

 

"Not Ready"