03-18-2014 04:48 PM - edited 03-15-2019 05:58 AM
UCCX CAD -- If agent doesn't answer the call then call should go t o next agent and put that Agent "Not Ready" state. Its not happening.
03-19-2014 12:20 AM
Okay, can you please tell us more? UCCE or UCCX? What version? Did it ever work? What does it do instead of transferring the call?
G.
03-20-2014 03:08 PM
UCCX
9.0
This is new install
Call keeps ringing on same agent phone.
03-21-2014 06:55 AM
Under System parameters what is "Agent State after Ring No Answer" set to?
Chris
03-21-2014 09:05 AM
"Not Ready"
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