uccx call delay

[mingzeyan]

Hi, We are running uccx server MCS-7835-H2-CCX1 , and uccx 2003.1.2SQL-2K 5.0.2 . now there is a call delay issue.  when the agent in this queue is avialbe, the call which has been waiting in the queue cannot be transfered to the avialbe agent straightly , it will be delaied around 1.5-2 minutes to get the call to the agent. this problem does not happen before , so the script should be ok. also the configuration looks ok as well. could someone give me some clue regarding on this problem ? thanks a lot

[Anthony Holloway]

Can you post the UCCX and CUCM versions?

Also, you can try a test script that has the minimum steps required to send an ACD call to an Agent.  This will rule out your script and focus your troubleshooting on the CTI environment.

start
accept
select resoource
  connected
    end
  queued
    delay 43200
end