Hi, We are running uccx server MCS-7835-H2-CCX1 , and uccx 2003.1.2SQL-2K 5.0.2 . now there is a call delay issue. when the agent in this queue is avialbe, the call which has been waiting in the queue cannot be transfered to the avialbe agent straightly , it will be delaied around 1.5-2 minutes to get the call to the agent. this problem does not happen before , so the script should be ok. also the configuration looks ok as well. could someone give me some clue regarding on this problem ? thanks a lot