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Beginner

UCCX Call Duration

Hi All,

 

we have a client have UCCX/CAD he need to integrate UCCX with Ticketing system I already have a meeting with the third party App, they asked to send the below parameter to their system:

 

Agent Name-->Done

Data/Time-->Done

Session ID-->Done

Call Duration--> I cannot find anything to send the call duration, all the above parameter I can send it through the script, but for call duration after the call connect between Agent and client script cannot do anything, I think if we can integrate this system with CUIC / UCCX, it’s right OR what I can do ?

 

Regards,

Ahmad Kefaya

3 REPLIES 3
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Beginner

Do you want to configure a Call duration to your UCCX ?
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Hi Christian,

 

Thanks for your reply,

Yes i want to send call duration to Third party application

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Same problem,
Did you find any solutions?

Regards
Pier Paolo
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