UCCX Call Duration

[AhmadmKefaya]

Hi All,

we have a client have UCCX/CAD he need to integrate UCCX with Ticketing system I already have a meeting with the third party App, they asked to send the below parameter to their system:

Agent Name-->Done

Data/Time-->Done

Session ID-->Done

Call Duration--> I cannot find anything to send the call duration, all the above parameter I can send it through the script, but for call duration after the call connect between Agent and client script cannot do anything, I think if we can integrate this system with CUIC / UCCX, it’s right OR what I can do ?

Regards,

Ahmad Kefaya

[christian.30]

Do you want to configure a Call duration to your UCCX ?

[AhmadmKefaya]

Hi Christian,

Thanks for your reply,

Yes i want to send call duration to Third party application

[PierPaolo Pittavino]

Same problem,
Did you find any solutions?

Regards
Pier Paolo