Hi All,
we have a client have UCCX/CAD he need to integrate UCCX with Ticketing system I already have a meeting with the third party App, they asked to send the below parameter to their system:
Agent Name-->Done
Data/Time-->Done
Session ID-->Done
Call Duration--> I cannot find anything to send the call duration, all the above parameter I can send it through the script, but for call duration after the call connect between Agent and client script cannot do anything, I think if we can integrate this system with CUIC / UCCX, it’s right OR what I can do ?
Regards,
Ahmad Kefaya
