Hi all
We are running uccx 11.6.1 and have many successful agents configured.
One particular agent logged a ticket with the following problem
As soon as a call arrives in the queue and is answered it immediately goes on hold. in which case he needs to recover the call which resumes in speaking with the calling customer
This only occurs intermittently during the day, perhaps 3 of 4 times out of 30 answered calls
He is using an 8865 phone running 12-0-1-11 firmware sip8845_65.12-0-1-11
i downgraded to sip8845_65.11-0-1-11 as no other agents were running sip8845_65.12-0-1-11........
If he switches over to a 7945 phone he does not have this problem
His busy trigger is 1 and calls waiting 2.......which i just changed (which hasn't been tested yet), was previously 4
any ideas?
thanks
