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Dass Prakash R
Beginner

UCCX Call transfer to a Agents home phone

Hi All,

I am planning to install a new UCCX environment. But I would like to know whether the call can be transfered to agent's home phone instead of Cisco hard / soft phones. Has anyone tested it before?

Regards,

Dass

1 REPLY 1

Hi

Not really - UCCX relies on being able to monitor the Agent lines via CTI for reporting and so on.

So an agent extension has to be a real IP extension...

You can however use CIPC and CAD (or IPPA) over a VPN, or a real IP phone over a VPN for example.

You can of course redirect the call out to any number as a simple transfer from the script, but this is then off-system and isn't going to route to other agents and you wouldn't be using CSQs etc.

Regards

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
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