UCCX Call transfer to a Agents home phone

[Dass Prakash R]

Hi All,

I am planning to install a new UCCX environment. But I would like to know whether the call can be transfered to agent's home phone instead of Cisco hard / soft phones. Has anyone tested it before?

Regards,

Dass

[Aaron Harrison]

Hi

Not really - UCCX relies on being able to monitor the Agent lines via CTI for reporting and so on.

So an agent extension has to be a real IP extension...

You can however use CIPC and CAD (or IPPA) over a VPN, or a real IP phone over a VPN for example.

You can of course redirect the call out to any number as a simple transfer from the script, but this is then off-system and isn't going to route to other agents and you wouldn't be using CSQs etc.

Regards

Aaron