I want to redirect or do a call transfer in scripting so that caller can leave an voicemail.
In my scenario user will call an DID ie an number for an department not specific to an user.
I planned to create an extension for vm use of that department so when there is a call and when it hit that script which will change the calling number to that extension so i can reach particular Voicemail box when redirected
but how can i change calling number in the script
Any other way to achieve this.
To save duplicated mailboxes on unity:
- Create two strings, VoicemailPilot and AgentMailbox
- VoicemailPilot = CUC Pilot
- AgentMailbox = Agent DN
- Add a Redirect Call function
- Destination = VoicemailPilot
- Call Address => Reset To => AgentDN
When this call redirect to voicemail, It will work as a forward to voicemail function as the redirect options in Directory parameters.
I have created a script and point it to a user voicemail, however instead a reach the user`s vm I got the main greating of CUC.
UCCX Script redirecting to Users VM XXXX
Created A CTI port with the same extension and forwarded all to the vm`s profile.