Hello, please help me, I have the following problem, we have the finesse platform for answering calls in a call center, a remote destination was configured to divert calls to the agents' cell phones, this works correctly, that is, a client calls, transfer the call to the agent's cell phone and finesse remains in a state of conversation, but sometimes it happens that the call is answered automatically, that is, the call is not transferred to the agent's cell phone and finesse remains in a state of conversation, without the agent having taken the call and have to wait for the client to hang up, with the corresponding loss of the call, please if someone can guide me, thank you.
