UCCX CallBack Script-How to Populate the "confirm the callbacknumber" Prompt in BaselineAdvQueuing.aef

[Jason Post]

I've had success passing the caller ID and can populate that into "callbackNumber" and "callbackNumberEntered" variables. What I want to do is have the combined prompt  of "pYouEntered", "pCallbackNumber" and "pConfirmation" read out the callerID of the caller. These are all prompt variables and simply populating pCallbackNumber with "CallerID" will not create the prompt so my question is:

- How can I take variable "CallerID" and use that to generate the "you entered 715xxxxxxx" which is actually "pCallbackNumber". Pre-populating set pCllbackNumber = CallerID returns 2/3 of the prompt (missing the number). Is this even possible?

Screen shot one is the debug prepopulating with set pCllbackNumber = CallerID - NOPE

Screen shot 2 is what is working when you actually enter the digits and everything works.

Prompts user to confirm the entered callbacknumber.
The prompt is combination of three small prompts, which are in the following variable
1) pYouEntered
2) pCallbackNumber
3) pConfirmation

[Aseem Anand]

Hi There,

You can use "CreateContainerPrompt" step under prompts on the editor to concatenate the prompts. 

Refer to the guide below:

https://www.cisco.com/en/US/products/sw/custcosw/ps1846/products_programming_reference_guide_chapter09186a00800e4793.html#1060535

Thanks,

Aseem Anand

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[Jason Post]

That's whats happening now in the script. Its taking the following 3:

pYouEntered + pCallbackNumber + pConfirmation

pCallbackNumber is my hang up. I'm populating this from the CallerID variable but I dont know how to make variable CallerID (string) into pCallbackNumber (prompt).

The good thing is the CallerID variable already populates the callbackNumber variable which is used to make the outbound call so the script is working. All I want to do is once the caller hits the Callback option, it reads the caller ID and says "you entered + 715xxxxxxx... + if this is correct press 1".

This way they dont have to manually put in their number.

[Anthony Holloway · Accepted solution]

You can just do this with a prompt literal: S[CallerID], in place of a prompt variable

E.g., pYouEntered + S[CallerID] + pConfirmation

[Jason Post]

Success! Thank you!!

[Jason Post]

I have one more minor clean up issue. When I call in from the outside work and I select the option for a call back, I have set step to populate the prompt with the CallerID. This works BUT it says "your callback number is.....  (+1) 7156501782. Everything still works and routes but how can I remove the +1 as it will be confusing to the driver.