08-23-2018 01:56 PM - edited 03-14-2019 06:26 PM
Solved! Go to Solution.
08-24-2018 07:39 AM - edited 08-24-2018 08:15 AM
You can just do this with a prompt literal: S[CallerID], in place of a prompt variable
E.g., pYouEntered + S[CallerID] + pConfirmation
08-23-2018 06:00 PM
Hi There,
You can use "CreateContainerPrompt" step under prompts on the editor to concatenate the prompts.
Refer to the guide below:
Thanks,
Aseem Anand
(Please rate the useful posts)
08-24-2018 07:31 AM - edited 08-24-2018 07:32 AM
That's whats happening now in the script. Its taking the following 3:
pYouEntered + pCallbackNumber + pConfirmation
pCallbackNumber is my hang up. I'm populating this from the CallerID variable but I dont know how to make variable CallerID (string) into pCallbackNumber (prompt).
The good thing is the CallerID variable already populates the callbackNumber variable which is used to make the outbound call so the script is working. All I want to do is once the caller hits the Callback option, it reads the caller ID and says "you entered + 715xxxxxxx... + if this is correct press 1".
This way they dont have to manually put in their number.
08-24-2018 07:39 AM - edited 08-24-2018 08:15 AM
You can just do this with a prompt literal: S[CallerID], in place of a prompt variable
E.g., pYouEntered + S[CallerID] + pConfirmation
08-24-2018 08:09 AM
Success! Thank you!!
08-28-2018 08:46 AM
I have one more minor clean up issue. When I call in from the outside work and I select the option for a call back, I have set step to populate the prompt with the CallerID. This works BUT it says "your callback number is..... (+1) 7156501782. Everything still works and routes but how can I remove the +1 as it will be confusing to the driver.
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