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UCCX calls automatically being answered while typing in other applications, Started after UCCX upgrade from 11.6 to 12.5

John_B
Level 1
Level 1

Incoming calls are accidently answered while typing in other applications as soon as a call is offered. This has been making them answer calls without realizing it or when they are not completely ready.

 

This was a problem in 11.6 but a work around of having tab open on the browser seemed to work in the past but in 12.5 it doesn't seem to work the same.

 

Any advice?

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