UCCX - Calls getting missed by Agent

[gpsriramdc]

Hi ,

We are running UCCX 10.5 . In some of the call flows calls reached the 1st Agent phone and  rings for couple of seconds and and automatically going to 2nd Agent .

1st Agent is available when the call is getting missed.  Issue occurs intermittently

[gpsriramdc]

Hi All,

I checked the MIVR logs and found that call are aboanded with following error.

Callcticonnection failed : Cause 109

what are the possible reasons for cause 109???

Thanks in Advance 

[Deepak Rawat]

Cause 109 mainly refers to Codec Issues. Look for any related Transcoding configuration or Region mismatch between CTI ports and agents phone

Regards

Deepak

[Dhyeem]

Hi,

you can check this page : http://docwiki.cisco.com/wiki/Common_Cause_Codes_and_Meta_Codes_in_JTAPI 

CAUSE_NETWORK_NOT_OBTAINABLE = 109

Regards,

[gpsriramdc]

Hi ,

what exactly this error indicates ? Network not obtainable means from uccx to phone not accessible or any cti control related issue between uccx and cucm ???

Thanks in Advance...

[Dhyeem]

check the report "Agent State Detials Report" and see what is the reason code of the agent when the call came.. 

Regards,

[gpsriramdc]

Hi Abdurrahman,

We identified the issue. Actual cause is incoming call got disconnected with a cause code 41. That is the root cause for this issue.

Thanks for all your support