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UCCX Campaigns: CPA failure (FAX,Answering Machine Detection failure)

Guys,

I need your help here!
I have deployed UCCX Outbound Campaigns (Preview/Progressive/Predictive) which are Agent based.

Preview is working fine.

I am facing issues with Progressive&Predictive. Import contacts are loaded to dialer and the calls are successful.they are hitting the p[roper available agents.

BUT when I upload a FAX number it seems that CPA is not working.the same is happening when a message from provider is played (e.g. power off cell phone-> provider's message:"the subscriber is unreachable"

I have read many posts regarding CPA and the additional configuration I tried is failing.

Something is missing here, for sure.

please assist

 

Flow: UCCX->CUBE->corporate V. Gateway->E1

UCCX: v11.6


Voice Gateway: ISR 4321
voice service voip
ip address trusted list
ipv4 192.168.2.0 255.255.255.0
ipv4 10.0.2.0 255.255.255.0
ipv4 10.0.4.0 255.255.255.0
no ip address trusted authenticate
no notify redirect ip2ip
rtcp all-pass-through
cpa timing live-person 2501
cpa timing term-tone 15500
cpa threshold active-signal 18db
mode border-element license capacity 100
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
signaling forward unconditional
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
sip
bind control source-interface GigabitEthernet0/0/0
bind media source-interface GigabitEthernet0/0/0
header-passing
asymmetric payload full
early-offer forced
midcall-signaling passthru
pass-thru headers unsupp
pass-thru content unsupp

dspfarm profile 3 transcode
codec g729abr8
codec g729ar8
codec g711alaw
codec g711ulaw
codec ilbc
call-progress-analysis
cng-fax-detect
maximum sessions 10
associate application CUBE

 

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