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UCCX - Can you break out of the 'Connect' agent ringing loop?

Noble
Level 1
Level 1

Hello,

 

I am new to UCCX scripting so please bear with me.

 

I am using the 'Select Resource' option to direct calls to a CSQ.  Agents are in a 'Ready' state and the phones are ringing, however I want to break out of this endless loop if nobody answers - say after 60 seconds of ringing, redirect the call somewhere else.

 

My logic is below.  The call is never released from the constant connect loop of ringing all phones.  Is there a way to break out of it?  I know I can force agents into a 'not ready' state after RNA but I don't want to do this.

 

Capture11.PNG

1 Reply 1

Anthony Holloway
Cisco Employee
Cisco Employee

It might be possible.  Try to shove a dequeue step in between the select resource and connect steps, like so.

 

Select Resource
  Successful
    wait = Get Reporting Statistics (Current Wait Duration)
    If (wait >= threshold)
      True
        Dequeue
        Goto Do Something Else
      False
    Connect
      Successful
        End