Is there any way to concatenate two or more CCG in order to increase the capacity of CTI Ports for a given trigger?
Du to COVID situation we receive a very high volume of calls for which we don't have enough sessions and CTI Ports. I won't be able to extend the number of CTI Port in the same CCG as all CTI Ports follow each other. I would like to create a new CCG and concatenate with the existing one in order to handle more calls.
I was thinking of:
1) Creating a new CCG-2
2) Forward Busy of the last port of CCG-1 to the first port of the CCG-2 and so on. Would this work? Do you guys have any ideas how can this issue be resolved ?
I can create CCG-2 with a larger capacity of CTI Ports and assign to the trigger of CCG-1 but the issue is that I will be losing all existing calls in the queue as the CTP Ports of CCG-1 go unregistered.
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Recommend you to do this change during a maintenance window as it as you say would affect your service.
Do you have any idea if there's a way to concatenate the CCG or have any other ideas to increase the CTI Port capacity in a given CCG?
You can change the configuration on the CCG to add more ports to it, but this should be done in a maintenance window to not affect the service.
If I create a new CCG with a larger capacity. Would you see any impacts while swinging the old CCG to the new one. Am I going to lose all calls waiting in queue?